CVE-2026-84462

Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent's fields. An administrator with permission to create or edit AI Agents could exploit this to run arbitrary commands on the server that hosts Zammad, potentially reading, modifying, or destroying all data stored on that server. No interaction from other users is needed; the malicious code runs automatically the next time the affected AI Agent processes a ticket. This issue is fixed in version 7.1.2.

CVSS

No CVSS.

References

Link	Resource
https://github.com/zammad/zammad/commit/e3b0c8df91ad2108c8305be23e8fe6f73fb9718d
https://github.com/zammad/zammad/security/advisories/GHSA-gp3x-9xm8-rcj6

Configurations

No configuration.

History

25 Sep 2026, 18:17

Type	Values Removed	Values Added
New CVE

Information

Published : 2026-09-25 18:17

Updated : 2026-09-28 14:45

NVD link : CVE-2026-84462

Mitre link : CVE-2026-84462

CVE.ORG link : CVE-2026-84462

JSON object : View

Products Affected

No product.

CWE

CWE-20

Improper Input Validation

CWE-94

Improper Control of Generation of Code ('Code Injection')

CWE-1336

Improper Neutralization of Special Elements Used in a Template Engine

{"id": "CVE-2026-84462", "cveTags": [], "metrics": {"ssvcV203": [{"source": "134c704f-9b21-4f2e-91b3-4a467353bcc0", "ssvcData": {"id": "CVE-2026-84462", "role": "CISA Coordinator", "options": [{"exploitation": "none"}, {"automatable": "no"}, {"technicalImpact": "total"}], "version": "2.0.3", "timestamp": "2026-09-25T18:11:23.119845Z"}}], "cvssMetricV40": [{"type": "Secondary", "source": "security-advisories@github.com", "cvssData": {"Safety": "NOT_DEFINED", "version": "4.0", "Recovery": "NOT_DEFINED", "baseScore": 8.6, "Automatable": "NOT_DEFINED", "attackVector": "NETWORK", "baseSeverity": "HIGH", "valueDensity": "NOT_DEFINED", "vectorString": "CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X", "exploitMaturity": "NOT_DEFINED", "providerUrgency": "NOT_DEFINED", "userInteraction": "NONE", "attackComplexity": "LOW", "attackRequirements": "NONE", "privilegesRequired": "HIGH", "subIntegrityImpact": "NONE", "vulnIntegrityImpact": "HIGH", "integrityRequirement": "NOT_DEFINED", "modifiedAttackVector": "NOT_DEFINED", "subAvailabilityImpact": "NONE", "vulnAvailabilityImpact": "HIGH", "availabilityRequirement": "NOT_DEFINED", "modifiedUserInteraction": "NOT_DEFINED", "modifiedAttackComplexity": "NOT_DEFINED", "subConfidentialityImpact": "NONE", "vulnConfidentialityImpact": "HIGH", "confidentialityRequirement": "NOT_DEFINED", "modifiedAttackRequirements": "NOT_DEFINED", "modifiedPrivilegesRequired": "NOT_DEFINED", "modifiedSubIntegrityImpact": "NOT_DEFINED", "modifiedVulnIntegrityImpact": "NOT_DEFINED", "vulnerabilityResponseEffort": "NOT_DEFINED", "modifiedSubAvailabilityImpact": "NOT_DEFINED", "modifiedVulnAvailabilityImpact": "NOT_DEFINED", "modifiedSubConfidentialityImpact": "NOT_DEFINED", "modifiedVulnConfidentialityImpact": "NOT_DEFINED"}}]}, "affected": [{"source": "security-advisories@github.com", "affectedData": [{"vendor": "zammad", "product": "zammad", "versions": [{"status": "affected", "version": "< 7.1.2"}]}]}], "published": "2026-09-25T18:17:30.797", "references": [{"url": "https://github.com/zammad/zammad/commit/e3b0c8df91ad2108c8305be23e8fe6f73fb9718d", "source": "security-advisories@github.com"}, {"url": "https://github.com/zammad/zammad/security/advisories/GHSA-gp3x-9xm8-rcj6", "source": "security-advisories@github.com"}], "vulnStatus": "Deferred", "weaknesses": [{"type": "Secondary", "source": "security-advisories@github.com", "description": [{"lang": "en", "value": "CWE-20"}, {"lang": "en", "value": "CWE-94"}, {"lang": "en", "value": "CWE-1336"}]}], "descriptions": [{"lang": "en", "value": "Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent's fields. An administrator with permission to create or edit AI Agents could exploit this to run arbitrary commands on the server that hosts Zammad, potentially reading, modifying, or destroying all data stored on that server. No interaction from other users is needed; the malicious code runs automatically the next time the affected AI Agent processes a ticket. This issue is fixed in version 7.1.2."}], "lastModified": "2026-09-28T14:45:39.697", "sourceIdentifier": "security-advisories@github.com"}