CVE-2026-48210

An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend This issue affects OTRS 2026.3.1

CVSS v3 5.7 MEDIUM

5.7^/10

CVSS v3 : MEDIUM

Vector :

Exploitability : 2.1 / Impact : 3.6

Attack Vector NETWORK

Attack Complexity LOW

Privileges Required LOW

User Interaction REQUIRED

Confidentiality Impact HIGH

Integrity Impact NONE

Availability Impact NONE

Scope UNCHANGED

References

Link	Resource
https://otrs.com/release-notes/otrs-security-advisory-2026-09/	Mitigation Vendor Advisory

Configurations

Configuration 1 (hide)

cpe:2.3:a:otrs:otrs:2026.3.1:*:*:*:*:*:*:*

History

No history.

Information

Published : 2026-05-31 22:16

Updated : 2026-07-22 07:10

NVD link : CVE-2026-48210

Mitre link : CVE-2026-48210

CVE.ORG link : CVE-2026-48210

JSON object : View

Products Affected

otrs

otrs

CWE

CWE-200

Exposure of Sensitive Information to an Unauthorized Actor

CWE-269

Improper Privilege Management

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