CVE-2026-39384

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not take the limit_user_customer_visibility parameter into account when merging customers. This vulnerability is fixed in 1.8.212.

CVSS v3 7.6 HIGH

7.6^/10

CVSS v3 : HIGH

Vector :

Exploitability : 2.8 / Impact : 4.7

Attack Vector NETWORK

Attack Complexity LOW

Privileges Required LOW

User Interaction NONE

Confidentiality Impact LOW

Integrity Impact HIGH

Availability Impact LOW

Scope UNCHANGED

References

Link	Resource
https://github.com/freescout-help-desk/freescout/commit/b395a1179117af5e2df704c6bad71feeb301b4ce	Patch
https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-j6v9-22vq-53vh	Exploit Vendor Advisory
https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-j6v9-22vq-53vh	Exploit Vendor Advisory

Configurations

Configuration 1 (hide)

cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:*

History

No history.

Information

Published : 2026-04-07 17:16

Updated : 2026-06-17 10:42

NVD link : CVE-2026-39384

Mitre link : CVE-2026-39384

CVE.ORG link : CVE-2026-39384

JSON object : View

Products Affected

freescout

freescout

CWE

CWE-639

Authorization Bypass Through User-Controlled Key

{"id": "CVE-2026-39384", "cveTags": [], "metrics": {"ssvcV203": [{"source": "134c704f-9b21-4f2e-91b3-4a467353bcc0", "ssvcData": {"id": "CVE-2026-39384", "role": "CISA Coordinator", "options": [{"exploitation": "poc"}, {"automatable": "no"}, {"technicalImpact": "partial"}], "version": "2.0.3", "timestamp": "2026-04-09T16:11:29.109236Z"}}], "cvssMetricV31": [{"type": "Secondary", "source": "security-advisories@github.com", "cvssData": {"scope": "UNCHANGED", "version": "3.1", "baseScore": 7.6, "attackVector": "NETWORK", "baseSeverity": "HIGH", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:L", "integrityImpact": "HIGH", "userInteraction": "NONE", "attackComplexity": "LOW", "availabilityImpact": "LOW", "privilegesRequired": "LOW", "confidentialityImpact": "LOW"}, "impactScore": 4.7, "exploitabilityScore": 2.8}, {"type": "Primary", "source": "nvd@nist.gov", "cvssData": {"scope": "UNCHANGED", "version": "3.1", "baseScore": 7.6, "attackVector": "NETWORK", "baseSeverity": "HIGH", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:L", "integrityImpact": "HIGH", "userInteraction": "NONE", "attackComplexity": "LOW", "availabilityImpact": "LOW", "privilegesRequired": "LOW", "confidentialityImpact": "LOW"}, "impactScore": 4.7, "exploitabilityScore": 2.8}]}, "affected": [{"source": "security-advisories@github.com", "affectedData": [{"vendor": "freescout-help-desk", "product": "freescout", "versions": [{"status": "affected", "version": "< 1.8.212"}]}]}], "published": "2026-04-07T17:16:37.373", "references": [{"url": "https://github.com/freescout-help-desk/freescout/commit/b395a1179117af5e2df704c6bad71feeb301b4ce", "tags": ["Patch"], "source": "security-advisories@github.com"}, {"url": "https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-j6v9-22vq-53vh", "tags": ["Exploit", "Vendor Advisory"], "source": "security-advisories@github.com"}, {"url": "https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-j6v9-22vq-53vh", "tags": ["Exploit", "Vendor Advisory"], "source": "134c704f-9b21-4f2e-91b3-4a467353bcc0"}], "vulnStatus": "Analyzed", "weaknesses": [{"type": "Secondary", "source": "security-advisories@github.com", "description": [{"lang": "en", "value": "CWE-639"}]}], "descriptions": [{"lang": "en", "value": "FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not take the limit_user_customer_visibility parameter into account when merging customers. This vulnerability is fixed in 1.8.212."}], "lastModified": "2026-06-17T10:42:01.750", "configurations": [{"nodes": [{"negate": false, "cpeMatch": [{"criteria": "cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:*", "vulnerable": true, "matchCriteriaId": "271EA06C-AC4D-4D59-AC95-E0563FEDA83D", "versionEndExcluding": "1.8.212"}], "operator": "OR"}]}], "sourceIdentifier": "security-advisories@github.com"}